Get google to flood you with new customers: Part 4

November 21, 2024 • 5 min read

Understand Google Reviews

Reviews are a critical part of any business, they can literally make or break your entire business regardless of your product or model. Understanding Google Reviews can help you to maximize your business potential and interact with customers in a new way.

A first note; You must have verified your business with Google before you can take any further steps. Google offers a verification by Postcard, just to confirm that your address exists. Once that is completed we can dig into reviews!

1. Go to your Business Profile or Google your business to see what your current review status is. You may be surprised by what you find or how many reviews you have

From here, a few things can happen; if the review is positive you may want to thank the person for leaving a review and that you hope to see them again. If you remember them, now is a great time to let them know that and discuss your interactions with them.

The Alternative can also be the case though, you may find some negative reviews. Don’t panic, this happens. Not everyone can have a perfect experience. What we do next is the big question.

1. Is this review legitimate? What was the customer’s bad experience? It might be worth replying to them as an effort to apologize and salvage the customer experience.

2. Does the review feel inappropriate, hateful or incorrect? If there are issues or inconsistencies with the review, you can report it to Google.
a. A report MAY get the review pulled. It has to break one or more of Google’s guidelines. But if it does, getting it taken down is helpful for your business to prevent inaccurate reviews from skewing people’s perceptions.

Whatever the case may be here. Always read your reviews carefully and attempt to learn and grow from them. There’s always improvements to be made and reviews are a great way to stay on the pulse of your customer base.

Need help or have questions? Text your MNGRS coach so they can help you. Not yet assigned to a personal coach? Click here to sign up and get instant access to a Google expert who can help you through these steps.

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To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
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We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our be half except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.

If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

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We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include website hosting partners and o ther parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

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In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

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If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on June 11, 2013.

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